Swaha Swadha - Sacred Rituals Delivered with Devotion

This Privacy Policy is framed to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, to the extent applicable to Swahaswadha Spiritual Services Technology Private Limited ("Swahaswadha," "we," "us," "our").

Note: Substantive provisions of the DPDP Act and Rules are being brought into force in stages, with full compliance required by May 2027. Swahaswadha is committed to aligning its practices with these obligations ahead of the compliance deadline.

1. Information We Collect

Personal Information:

Name, contact details (phone number, email address), date of birth, address
Birth details (date, time, location) for astrological services
Details related to service bookings (type of pooja, venue, schedule)
Payment information and transaction details
Identification for age verification when required
Images, videos, or audio provided during consultations or classes

Non-Personal Information:

Browser type, device information, IP addresses, usage patterns on website or app
Location data for delivery and service customization (with consent)

Children's Data:

Certain services (e.g., naming ceremonies, mundan sanskar, kanya poojan) may involve data relating to a child under 18 years of age. Where this occurs, Swahaswadha will seek verifiable consent from the parent or lawful guardian before processing any such data, and will not use children's data for behavioral tracking, targeted advertising, or any purpose beyond delivering the specific requested service.

3. Purpose of Collection

Ensuring correct and personalized service delivery based on individual requirements and birth details
Facilitating secure payment processing and record-keeping
Communicating with users regarding service status, changes, and support
Verifying user identity and eligibility, particularly age restrictions
Marketing and informing customers about new services, festivals, and promotions (subject to user consent)
Maintaining operational integrity and security of the platform

5. Data Retention and Deletion

Swahaswadha retains personal information only as long as necessary for the purpose it was collected, or as required by law:

Data Category	Retention Period
Booking and transaction records	8 years (statutory tax/accounting requirement)
Birth details for astrology/Vastu consultations	Until account deletion, or 3 years of account inactivity, whichever is earlier
Payment tokens (via payment gateway)	As governed by the payment gateway's PCI DSS retention policy
Identification documents (physical/digital)	Deleted immediately post-verification, unless legally required to be retained
Marketing consent and communication preferences	Until consent is withdrawn
Aggregated, anonymized analytics data	Retained indefinitely; not personally identifiable

Users may request access to their data or request deletion by contacting the support team; such requests will be processed within applicable regulatory timelines.

7. Your Rights

Access: Request a summary of personal data being processed, and the processing activities undertaken
Correction and updating: Correct, complete, or update your personal information.
Erasure: Request deletion of your personal data where no legal obligation requires retention.
Withdraw consent: withdraw consent for any consent-based processing at any time, with the same ease as it was given. To withdraw consent, contact info@swahaswadha.com; note that withdrawal may limit our ability to provide certain services
Grievance redressal: lodge a complaint with our Grievance Officer, and if unresolved, escalate to the Data Protection Board of India
Nominate: nominate another individual to exercise these rights on your behalf in the event of your death or incapacity

9. Cross-Border Data Transfer

All personal data collected by Swahaswadha is currently stored and processed on servers located in India. In the event any future third-party service provider processes data outside India, such transfer will only occur in a manner consistent with the DPDP Act's cross-border transfer provisions, and this policy will be updated accordingly.

2. Why We Collect Information

To provide and personalize spiritual services such as pooja ceremonies, astrology consultation, Vastu advice, and counselling
To schedule, confirm, and deliver services efficiently and accurately
To manage transactions, payments, refunds, and customer support
To send important updates, reminders, promotional offers, and newsletters (with opt-in consent)
To comply with legal, tax, and regulatory obligations
To enhance website/app functionality and improve user experience

4. How We Store Your Information

All personal data is stored securely on encrypted servers located in India
Access is restricted to authorized employees and verified service providers bound by confidentiality
Payment data is processed through certified PCI DSS-compliant payment gateways
Physical documents or ID proofs are securely stored and destroyed post-verification
Data backups and security protocols prevent unauthorized access, loss, or damage

6. Sharing of Information

We do not sell or trade personal information to third parties
Information may be shared with verified third-party service providers involved in service delivery, payment processing, or regulatory compliance
Acharyas, astrologers, and Vastu consultants engaged through the platform receive only the specific personal and birth data necessary to deliver the requested consultation or ritual. All such providers are onboarded through Swahaswadha's verification process and are contractually bound by confidentiality and data-handling obligations equivalent to Swahaswadha's own — they may not retain, reuse, or independently share a user's data beyond the scope of the specific engagement.
Legal disclosure may be made under valid court orders, government requests, or fraud prevention
Anonymized, aggregated data may be used for marketing, trend analysis, or platform improvement without revealing user identities

8. Security Measures

Data Encryption: All data in transit is encrypted using SSL/TLS protocols; data at rest is encrypted using AES standards.
Secure Payment Processing:Payment gateways are PCI DSS-compliant; tokenization is used to minimize exposure of payment data.
Access Controls and Authentication:Role-based access controls; multi-factor authentication (MFA) for administrative access to critical systems.
Regular Security Audits:Periodic internal and external security audits, vulnerability assessments, and penetration testing.
Secure Data Storage and Backup: Encrypted cloud servers located in India; regular, access-restricted backups for business continuity.
Confidentiality Agreements:All employees, contractors, and service providers handling user data sign confidentiality and non-disclosure agreements.
Incident Response:A formal incident response plan governs detection, containment, and notification in the event of a data breach, consistent with DPDP Act breach reporting obligations to the Data Protection Board and affected users.
Privacy by Design:Only necessary data is collected and retained for the minimum duration needed.

11. Data Security Grievance Officer

Title: Data Security & Privacy Grievance Officer

Email: info@swahaswadha.com | Phone: +91-92209-44407

Role and Responsibilities:

Receive, document, and acknowledge user complaints related to data privacy breaches, unauthorized access, data leakages, or theft
Coordinate investigation with Swahaswadha's IT and security teams to assess impact and initiate containment
Communicate regularly with affected users about complaint status and outcomes
Liaise with legal authorities and regulatory bodies, including the Data Protection Board of India, as mandated
Guide users on precautionary post-incident measures
Propose and implement corrective actions and security enhancements

How to File a Complaint:Email or call the Grievance Officer with clear details of the incident, affected data/accounts, contact information, and supporting evidence. User anonymity and confidentiality will be respected.

Response Timeline::

Acknowledgment of grievance: within 48 hours
Initial investigation feedback: within 7 business days
Full resolution: timeline communicated transparently based on complexity, consistent with applicable regulatory requirements

10. Contact Details

For questions, concerns, or requests related to privacy and data protection:

Email: info@swahaswadha.com

Phone: +91-92209-44407

Terms & Conditions — Swahaswadha Spiritual Services

By using the website, app, or services of Swahaswadha Spiritual Services Technology Private Limited ("Swahaswadha," "we," "us," "our"), the customer ("user," "you") agrees to be bound by these Terms & Conditions, which govern all spiritual, astrological, Vastu, and counselling services provided under the "Swahaswadha" brand, including in-home ceremonies, online consultations, wellness sessions, and product (samagri) delivery. These Terms should be read together with our [Privacy Policy], which governs how we collect, use, and protect your personal information.

1. Eligibility

Only individuals 18 years of age or older may register, book, and pay for any service on the platform. Proof of age (Aadhaar, Passport, Voter ID, or Driver's License) may be requested if a discrepancy is suspected.
Booking on behalf of another person: The person making and paying for a booking must be 18 or older. This does not restrict who the service is performed for — for example, a parent or guardian may book a healing Anushthaan, naming ceremony, or Kanya Poojan on behalf of a child, provided the booking adult accepts these Terms and confirms their relationship to the beneficiary where requested (see Section 2.8).
Bookings found to have been made fraudulently to circumvent this eligibility rule (e.g., a minor booking a service for themselves) may be cancelled immediately without refund.
All users must acknowledge and accept this policy at registration or booking.

2. Service Descriptions

2.1 Pooja/Anushthaan by Verified & Certified Vedic Acharyas: All rituals (Navgrah Shanti, Griha Pravesh, Rudrabhishek, Lakshmi Poojan, Sunderkaand Path, Satyanarayan Katha, and others) are performed by acharyas who have completed Swahaswadha's verification process, covering identity, credentials/lineage, and competency. Services are available in-home or online. Customers must provide adequate space and details for in-home services, and a stable internet connection for online services. Rituals follow traditional Vedic procedure for spiritual and psychological benefit; no specific outcome is guaranteed, and the service does not replace medical, financial, or legal advice.
2.2 Personalised Astrological Consultation: Delivered by verified Vedic astrologers, covering birth chart analysis, kundli matching, dosha remedies, and life guidance. Advisory and interpretive only — not a substitute for professional legal, financial, or health counsel.
2.3 Vastu Consultation: Delivered by verified Vastu experts, covering residential, business, or plot layout analysis. Implementation of any recommendation is at the customer's discretion and risk; Swahaswadha is not responsible for construction, demolition, or outcomes of implementing suggestions.
2.4 Poojan & Hawan Samagri Delivery: Premium, ritually pure samagri delivered to the customer's registered address. Next-day delivery is offered for orders placed before the stated daily cut-off, subject to logistics, courier partner performance, and force majeure events (see Section 9); this is a service commitment, not an absolute guarantee. All products are sourced and handled per stated ritual-purity standards; individual customs and beliefs may vary.
2.5 Kundli Milaan for Marriage: Marriage compatibility analysis by verified astrologers per classical principles. Reports are advisory and not binding for life decisions.
2.6 Relationship, Marriage & Career Counselling: Delivered by qualified counsellors for advisory and motivational support. This is not licensed clinical therapy, psychiatric care, or treatment under the Mental Healthcare Act, 2017, and is not a substitute for such care. Available only to users aged 18+.
2.7 Vedic Mantra Chanting & Pronunciation Classes: Group and individual sessions led by qualified Vedic scholars, online or offline. Participation is voluntary; outcomes depend on individual practice and are not guaranteed.
2.8 Spiritual Support During Critical Health Conditions: Anushthaan and Pooja-Path offered for spiritual solace during a loved one's critical illness. This is not medical or scientific treatment and does not guarantee recovery of any kind. The booking adult must confirm their relationship to the patient/beneficiary, and proof of this relationship or authority may be requested for sensitive cases.

3. Service-Specific Requirements

Service	Key Information Required
Pooja/Anushthaan	Ritual type, date/time, venue or online platform, sankalp/intentions, participant count
Astrological Consultation	Full birth details (date, time, place), area of concern, preferred consultation mode
Vastu Consultation	Property details, floor plan/photos, specific concerns, consultation mode
Samagri Delivery	Delivery address, item/package selection, preferred delivery window
Kundli Milaan	Birth details of both parties, names, contact details, specific queries
Counselling	Name, age confirmation (18+), nature of counselling needed, scheduling preference
Mantra Classes	Participant details, class type, experience level, schedule preference
Critical-Condition Support	Relationship of booker to patient, type/duration of ritual, preferred timing

Swahaswadha reserves the right to decline or delay a booking where required information is incomplete, inaccurate, or raises a genuine concern about eligibility or legality.

4. User Obligations

Users must provide accurate information at booking and comply with attendance requirements.
For in-person services, users must comply with local laws regarding gatherings, noise, and fire/religious substances, and ensure safe premises for the visiting acharya/expert.
Users are responsible for independently consulting appropriate licensed professionals for medical, legal, or financial decisions; Swahaswadha's services are advisory/spiritual in nature only.

5. Payment & Cancellation Terms

5.1 Booking Amount:A booking amount of 50% of the total service or product charge is payable at the time of booking, via the payment modes listed on the website (UPI, cards, net banking, or other supported gateways). This confirms the slot and secures the relevant verified expert or samagri allocation.
5.2 Balance Payment: The remaining 50% is due immediately upon completion of the service, or at delivery for physical products. Delay or withholding of the balance without valid cause may result in denial of future bookings.
5.3 Cancellation by User: Cancellations made 24 hours or more before the scheduled service are eligible for a 50% refund of the booking amount paid (i.e., 25% of the total service value), except for custom-prepared materials or urgent/same-day bookings, which are non-refundable.
Cancellations made less than 24 hours before the scheduled service, or after service delivery, are not eligible for any refund.
All cancellations must be communicated via official contact channels (email, phone, or WhatsApp) and are subject to written acknowledgment by Swahaswadha.
5.4 Cancellation by Swahaswadha:If Swahaswadha cancels a booking due to acharya/expert unavailability or other operational reasons, the user is entitled to either reschedule or receive a full refund of the booking amount paid, processed within 7 business days via the original payment method. Users will be notified promptly via email, call, or WhatsApp.
5.5 Non-Payment:Failure to pay the booking amount results in automatic cancellation of the request. Failure to pay the balance after service completion may result in collection action and denial of future services.
5.6 GST and Invoicing:All prices displayed are inclusive/exclusive of applicable GST as indicated at checkout. A GST-compliant invoice will be issued for every completed transaction.

6. Consumer Protection & Returns (Samagri/Product Orders)

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, for physical product orders (poojan/hawan samagri):

Country of origin and key product information will be displayed at the point of sale where applicable.
Damaged, defective, or incorrect items may be reported within 48 hours of delivery for replacement or refund.
A designated nodal/grievance contact for consumer complaints is available at the details in Section 11, separate from general customer support, with acknowledgment within 48 hours and resolution within a reasonable timeframe as per applicable law.

7. Limitation of Liability

Swahaswadha and its service providers disclaim all express or implied warranties regarding spiritual, astrological, or Vastu outcomes; no specific result is assured.
Swahaswadha is not liable for indirect, incidental, consequential, or punitive damages arising from use of the services.
Nothing in this section limits liability that cannot be excluded under applicable Indian consumer protection law.

8. Intellectual Property

All branding, written content, service formats, and website/app assets are the property of Swahaswadha and may not be reused, reproduced, or distributed without prior written permission.

9. Force Majeure

Swahaswadha shall not be liable for any delay or failure to perform a service or deliver a product due to causes beyond its reasonable control, including natural disasters, government restrictions, strikes, pandemics, internet/network failures, or acharya/expert illness or unavailability. In such events, Swahaswadha will make reasonable efforts to reschedule the service or offer a refund per Section 5.4.

10. Jurisdiction & Dispute Resolution

Any disputes arising from these Terms, payments, refunds, or service delivery shall first be addressed through Swahaswadha's grievance channels (Section 11). Unresolved disputes are subject to the exclusive jurisdiction of the courts at Swahaswadha's registered office location.

11. Contact & Grievance Redressal

General Support: info@swahaswadha.com | +91-92209-44407

Email queries are responded to within 24 business hours.
Phone support is available during business hours, with emergency support for urgent bookings (e.g., last-minute pooja requirements).
WhatsApp, SMS, and official social media handles (Instagram, Facebook, X, YouTube, LinkedIn) are also monitored for queries and support, typically responded to within a few hours.
Every request generates a unique booking/support reference for tracking.

Consumer Grievance/Nodal Officer (for product/e-commerce complaints under the Consumer Protection Rules): info@swahaswadha.com | +91-92209-44407
Users should only use official published contact details to avoid fraud.

12. Amendments

These Terms & Conditions may be updated periodically. Continued use of the services after such changes constitutes acceptance of the revised Terms. Material changes will be communicated via website notice or direct communication.

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