Terms & Conditions for Spiritual Services
1. Introduction
By using our website and services, customers agree to abide by these Terms & Conditions, which govern all spiritual, astrological, Vastu, and counseling services provided under the “Swaha Swadha” brand, including but not limited to in-home ceremonies, online consultations, and wellness sessions.
2. Service Descriptions
2.1 Pooja/Anushthaan Performed by Verified & Certified Vedic Acharyas
All Pooja/Anushthaan rituals are performed exclusively by verified and certified Vedic Acharyas (priests) either at the customer’s home or through online platforms, as per individual requirements.
The ceremonies include diverse Hindu spiritual practices such as Navgrah Shanti, Griha Pravesh, Rudrabhishek, Lakshmi Poojan, Sunderkaand Path, Satyanarayan Katha, and others.
Customers must provide the required space and relevant details for in-home services; online services require a stable internet connection.
The rituals are performed following traditional Vedic procedures for spiritual benefit and psychological peace. No results can be guaranteed, and the service does not replace medical, financial, or other expert advice.
2.2 Personalised Astrological Consultation by Expert Vedic Astrologer
Customers may avail themselves of personalized astrological consultations conducted by experienced Vedic astrologers.
Consultations may cover birth chart analysis, kundli matching, dosha remedies, life guidance, and compatible day selection based on traditional Vedic principles.
Services are advisory and interpretive in nature and should not replace professional, legal, or health counsel.
2.3 Vastu Consultation by Vedic Vastu Expert
Vastu consultations are supplied by qualified Vedic Vastu experts, focusing on residential, business, or plot layout analysis and remedies according to ancient scriptures.
Recommendations may include structural, furnishing, and orientation suggestions aimed at promoting harmony and wellness.
Implementation of suggestions is at the customer’s discretion and risk.
2.4 Swaha Swadha Premium Divya Shudh Poojan & Hawan Samagri Delivery
Swaha Swadha offers premium, high-quality, and ritually pure (“Shudh”) poojan and hawan materials delivered directly to the customer’s registered address.
Next Day Delivery is guaranteed for all orders placed before the cut-off time, except during natural disruptions or unforeseen delays.
All products are sourced and handled following Vedic ritual standards, but individual religious beliefs and customs may vary.
2.5 Kundli Milaan For Marriage by Expert Vedic Astrologer
Kundli matching (milaan) services for marriage prospects are provided by Vedic astrologers who strictly follow classical astrology principles for evaluating marital compatibility.
Reports and recommendations are advisory; they should not be considered as absolute or binding advice for life decisions.
2.6 Relationship & Marriage Counselling, Career Counselling for Students by Expert Counsellor
The platform offers relationship and/or marriage counseling for couples, as well as career counseling for students.
All counseling is delivered by qualified professionals but is limited to advisory and motivational support; it is not a replacement for licensed mental health care or therapy.
2.7 Vedic Mantra Chanting & Pronunciation Classes
Spiritual well-being sessions include group and personal mantra chanting, as well as mantras for healing or wellness, led by competent Vedic scholars.
Online and offline classes are available for correct intonation, pronunciation, and deeper understanding of mantras.
Outcomes depend on user participation and are not guaranteed.
2.8 Recovery in Critical Condition through Vedic Rituals
Specialized Vedic Anushthaan and Pooja-Path are offered for those seeking spiritual support during critical health conditions.
These are intended to provide psychological strength and spiritual solace and do not constitute medical or scientific treatment or guarantee recovery.
3. User Obligations
Users must provide accurate information and adhere to booking/attendance requirements.
For in-person services, users must comply with local health, safety.
Users are responsible for consulting appropriate professionals for medical, legal, or financial matters.
4. Payment, Cancellation & Refund Policy
All services/products are paid in advance via the payment modes listed on the website.
Cancellations requested 24 hours before the service date are eligible for 50 Percent of the Advance Amount Paid By User refund except for custom-prepared materials or urgent bookings.
No refund after service delivery.
In case of service provider unavailability, users are entitled to reschedule or receive full refund.
5. Limitation of Liability
The platform and its service providers disclaim all express or implied warranties. Spiritual, astrological, or Vastu outcomes are not assured.
The service is not liable for indirect, consequential, or disciplinary damages.
6. Intellectual Property
All branding, written content, service formats, and website assets are property of Swaha Swadha and cannot be reused or reproduced without written permission.
7. Jurisdiction
All disputes are subject to the exclusive jurisdiction of the courts of the business’s registered location.
These Terms & Conditions may be updated periodically. Continued use of services constitutes acceptance of revised terms.
The platform “Swaha Swadha” provides multiple detailed methods for contacting and booking spiritual services, ensuring accessibility, flexibility, and prompt assistance for all customers.
Contact Methods for Spiritual Services
1. Email Communication
Customers can reach out for service queries, booking requests, feedback, or support by sending an email to the official Swaha Swadha email address.
The support team responds to all emails within 24 business hours.
Booking requests, service confirmations, and payment details can be securely processed over email.
Email is recommended for sharing specific preferences or confidential information related to personalized services.
2. Phone Call
Direct telephone support is available for all services; customers can call the dedicated Swaha Swadha helpline for immediate queries, bookings, rescheduling, or cancellations.
Live phone assistance is available during business hours, with emergency support for urgent cases (like last-minute pooja requirements).
The team can also provide service details, pricing, and step-by-step guidance over the call.
3. WhatsApp Messaging
Customers can send messages or voice notes on WhatsApp to the provided Swaha Swadha business number.
WhatsApp allows for quick queries, sharing images (for example, horoscope charts or property layouts), booking confirmations, and real-time updates on service status.
Automated replies and human support ensure queries are acknowledged instantly and resolved in a timely manner.
WhatsApp messages remain encrypted and secure.
4. Social Media Handles
Swaha Swadha maintains an active presence across major social media platforms, including Facebook, Instagram, X ,YouTube and LinkedIn.
Customers can contact the platform through direct messaging (DM), comments, or story replies on any official handle.
Social media messages are monitored frequently, with responses typically within a few hours.
Social media channels may also be used for sharing photos of ceremonies, reviews, or participating in interactive sessions.
5. SMS (Text Messaging)
The platform allows traditional SMS (text message) communication for customers who prefer simple and quick interactions.
SMS can be used for inquiries, service requests, order tracking for pooja samagri, and receiving booking confirmations or reminders.
Standard carrier charges apply, and SMS is suitable for customers who may have limited access to the internet.
Additional Guidelines
All communication, regardless of channel, is handled by trained personnel, maintaining confidentiality, respect, and promptness.
Customers should use official published contact details only to avoid fraud.
Every request via any channel generates a unique booking or support reference for transparency and tracking.
Feedback and complaints are encouraged through any method, with formal escalation through email for higher-level concerns.
For assistance, use any of the above contact methods for reliable service with Swaha Swadha.
The eligibility criteria to avail any spiritual, astrological, Vastu, or counseling service from Swaha Swadha require that the minimum age of the customer or user is 18 years or above. No individual under the age of 18 shall be permitted or entertained for initiating, booking, or participating directly in any offered service, whether in-person, online, or through telecommunication channels.
Detailed Eligibility Criteria
1. Age Requirement
Only individuals who are 18 years of age or older at the time of booking are eligible to use or request services from Swaha Swadha.
Proof of age may be required at the time of registration, booking, or availing the service , If any Discrepancy is Found This may include submitting a government-issued ID (such as Aadhaar Card, Passport, Voter ID, or Driver’s License).
The platform reserves the right to verify age before confirming appointments or service delivery.
2. Restrictions for Minors
Any inquiry, booking, or request attempted by a person below the age of 18 will be declined and not entertained under any circumstances.
Parents, guardians, or any third party are not permitted to make bookings or seek services on behalf of minors. Services are strictly intended for adults.
If a booking is found to be made by or for someone under 18, Swaha Swadha reserves the right to cancel such orders immediately, without liability or obligation for refunds or damages.
3. Counselling & Educational Services
Even for wellness, career, or relationship counselling—where minors are often participants—Swaha Swadha strictly provides these services only to individuals aged 18 and above in accordance with legal guidelines for advisory and spiritual wellness.
4. Legal Compliance
These criteria are in alignment with prevailing legal regulations and are intended to ensure the ethical, safe, and responsible use of spiritual and advisory services.
5. Acknowledgement
All users are required to acknowledge and accept this eligibility condition during registration, enquiry, or at the time of booking a service.
Continued use of Swaha Swadha’s services constitutes acceptance of the age policy and verification protocols.
Individuals not meeting the minimum age requirement are expressly prohibited from accessing, booking, or participating in any Swaha Swadha service or platform feature.
Below are the detailed legal and practical requirements for each mentioned spiritual service as drafted by a legal expert, ensuring compliance, transparency, and best practices for both customers and the platform:
1. Pooja/Anushthaan by Verified & Certified Vedic Acharyas
Identity & Qualification: All Acharyas or Pandits performing rituals must be verified and possess certification in Vedic studies or equivalent recognized credentials.
Location: Services can be performed at the client’s home or online; for in-home rituals, the client should provide suitable premises and ensure the Acharya’s safety.
Booking & Consent: Services must be booked with full disclosure of purpose, location, time, and participant details; client consent is mandatory.
Compliance with Laws: Rituals must conform to local laws regarding gatherings, noise, and use of fire or religious substances.
2. Personalised Astrological Consultation by Expert Vedic Astrologer
Astrologer Verification: Only experienced and trained astrologers registered with the platform may provide consultations.
Information Collection: Customers must provide accurate birth details (date, time, and place) for analysis.
Privacy: All astrological advice and client information must be kept strictly confidential.
Session Protocol: Consultations can occur via video, phone, or in writing. All advice is strictly for guidance and not legally binding.
3. Vastu Consultation by Vedic Vastu Expert
Expert Credentials: Vastu experts must have recognized qualifications and experience in Vastu Shastra.
Site Details: Clients must provide the necessary property details, plans, and photos when availing of remote consultation.
Site Visit: If a site visit is required, client must facilitate safe access and provide accurate measurements.
Reporting: Vastu advisors must provide clear, written reports or recommendations.
Implementation: The platform takes no responsibility for construction, demolition, or the outcomes of implementing Vastu suggestions.
4. Swaha Swadha Premium Divya Shudh Poojan & Hawan Samagri Delivery
Quality Assurance: All pooja samagri (materials) must be certified as authentic, pure, and suitable for religious use.
Packaging & Delivery: Items must be hygienically packed and delivered to the registered customer address with proper tracking.
Next Day Delivery: Orders must be placed before a stated daily cut-off time to guarantee next-day delivery.
Refunds: In case of delays or product issues, a clear and prompt refund or reshipment policy must be in place.
5. Kundli Milaan For Marriage by Expert Vedic Astrologer
Astrologer Requirement: Only qualified astrologers may perform marriage compatibility (Kundli Milaan) analysis.
Details & Consent: Both parties’ accurate birth details must be provided, with individual or mutual consent obtained.
Privacy: Reports must be delivered privately and handled confidentially.
6. Relationship & Marriage Counselling, Career Counselling for Students by Expert Counsellor
Expertise: Only certified counselors with proven experience may deliver these services.
Informed Consent: Clients must provide informed consent before commencing the counseling session.
Confidentiality: All communications are to remain strictly confidential.
Eligibity: Only clients aged 18+ are eligible. Counseling is not a substitute for clinical therapy or psychiatric care.
7. Vedic Mantra Chanting & Pronunciation Classes
Instructor Qualification: All classes are to be conducted by qualified Vedic Pandits experienced in teaching and chanting.
Mode of Delivery: Sessions can be offered both online and offline, with schedules clearly communicated.
Health & Wellbeing: Participation is voluntary and at customer’s own risk; the platform disclaims any medical guarantees.
8. Recovery in Critical Condition through Vedic Mantra Anushthaan & Pooja Paath
Spiritual Nature: Such services are provided solely for spiritual solace and emotional support during health crises.
Medical Disclaimer: No guarantee of recovery is provided, nor is the service a replacement for medical treatment.
Authorization: For severely ill individuals, proof of relationship or legal authority to request such service may be required.
All clients must acknowledge and accept these requirements before booking any service. The platform reserves the right to decline service for incorrect or incomplete information, ineligible individuals, or requests violating local law or ethical policy.
For operational, customer, or legal questions, customers should contact the platform directly using the contact details provided.
Below are detailed business assumptions for each Swaha Swadha service. These reflect market realities, client needs, operating variables, costs, and success factors tailored specifically to spiritual, astrological, Vastu, and counseling offerings.
1. Pooja/Anushthaan Performed by Verified & Certified Vedic Acharyas
Customers value convenience, authenticity, and verified priest credentials for in-home and online rituals.
Demand exists from urban and middle-aged users seeking easy booking and trustworthy rituals, not limited by location.
Services must offer booking flexibility, customization (puja type, sankalp details, intention), and digital/physical updates.
Revenue depends on layered service fees, optional value adds (live video, personalized blessings, prasad delivery), and group event bookings.
The business assumes continuous trust-building through quality, transparency, and good customer support.
2. Personalised Astrological Consultation by Expert Vedic Astrologer
Demand stems from individuals seeking life guidance, compatibility checks, career advice, and wellness solutions.
Market expects certified expert astrologers, confidentiality, and personalized, actionable reports.
Business assumes a mix of single consultations, bundled reports (e.g. annual forecasts), and subscription models (monthly guidance).
Success depends on expert reputation, clear communication, easy digital access (WhatsApp, chat), and nurturing repeat consultations.
3. Vastu Consultation by Vedic Vastu Expert
Urban, business, and home buyers seek professional Vastu guidance for prosperity, peace, and compliance.
Services extend from initial consultations to follow-up visits, written analysis, and actionable advice.
Assumes varying client budgets, need for transparent reports, and realistic remedies rather than exaggerated promises.
Revenue sources include direct consultations, layout design fees, and periodic re-checks/follow-ups.
4. Swaha Swadha Premium Divya Shudh Poojan & Hawan Samagri Delivery
Households and businesses increasingly order premium, ritual-pure pooja supplies for convenience and quality assurance.
Assumes scalable fulfillment logistics, next-day delivery in urban zones, and demand spikes near auspicious dates and festivals.
Revenue is recurring; driven by repeat orders, bulk festival packages, and upsell of premium/certified products.
5. Kundli Milaan For Marriage by Expert Vedic Astrologer
Rising interest in compatibility and traditional matches among urban, educated customers.
Assumes trust in expert astrologers, confidentiality, and need for both detailed reports and rapid digital delivery.
Business model built on one-time fees, add-ons (e.g. advanced dosha analysis, matchmaking), and bundled engagement solutions.
6. Relationship & Marriage Counselling, Career Counselling for Students by Expert Counsellor
Growing acceptance for professional relationship and career counseling as culturally relevant wellness solutions.
Assumes clients want confidentiality, personalized advice, and clear therapeutic value—not clinical treatment.
Revenue via sessions (single, group), packages (e.g., relationship booster, exam stress), and digital/phone delivery.
7. Vedic Mantra Chanting & Classes by Expert Vedic Panditji
Users expect mental wellness, positive energy, and correct guidance for mantra chanting; millennials value remote access and engaging formats.
Assumes demand for group and private classes, both digital and physical, with certified instructors and progress tracking.
Revenue flows from one-time class fees, monthly subscriptions (guided chanting, learning modules), and festival group events.
8. Recovery in Critical Condition via Vedic Mantra Anushthaan & Pooja Paath
Families seek emotional and spiritual support for loved ones’ recovery during health crises, alongside medical care.
Assumes extremely sensitive handling, clear disclaimers (not medical advice), and verified priest credentials.
Model relies on single/recurring bookings, donor-sponsored rituals, and allied services (prasad, video updates).
These assumptions collectively position Swaha Swadha
For any clarification, support, or complaints, contact: [info@swahaswadha.com
Payment Terms for Swaha Swadha Services
1. Booking Amount
At the time of booking any spiritual, astrological, Vastu, counseling, or product delivery service with Swaha Swadha, the user (customer) shall pay a booking amount equal to 50% of the total service charge.
The booking amount is required to confirm and reserve the service slot, secure the availability of verified experts or samagri, and allow preparatory arrangements.
The booking amount payment can be made via secure online payment gateways, UPI, or other facilitated payment modes.
2. Balance Payment
The remaining 50% of the total amount shall be paid by the user immediately after the successful completion of the booked service.
For delivery services, the remaining balance must be paid at the time of delivery or as per agreed payment mechanisms.
Users are prohibited from withholding or delaying the balance payment without valid justification or communication.
3. Cancellation by User
If the user chooses to cancel the service after booking, a cancellation charge equal to 50% of the total service amount shall be deducted by Swaha Swadha as cancellation fees.
This cancellation charge serves to cover administrative costs, resource allocation, and potential opportunity loss.
Cancellations must be communicated through official contact channels (email, call, WhatsApp message) and are subject to acknowledgment by Swaha Swadha.
In case of cancellation, the user shall lose the booking amount, and no refund of this amount will be made.
4. Cancellation by Swaha Swadha
Swaha Swadha reserves the right to cancel any booking due to unforeseen circumstances, unavailability of verified Acharyas, astrologers, Vastu experts, counselors, or logistical reasons.
In such cases, the full booking amount paid by the user shall be refunded promptly, without any deductions.
Refunds will be processed via the original mode of payment or any other agreed method within 7 business days.
Users will be notified promptly via email, call, or WhatsApp message regarding such cancellation.
5. Non-Payment & Service Denial
Failure by the user to pay the required booking amount shall result in cancellation of the service request without further notice.
Failure to pay the balance after service completion may lead to legal or collection action and denial of future services.
6. Dispute Resolution
Any disputes arising related to payments, refunds, or cancellations shall be handled as per Swaha Swadha’s dispute resolution policy, with final jurisdiction resting with the registered office jurisdiction.
These payment terms aim to balance user convenience with operational fairness, ensuring commitment from both parties and smooth service delivery. Here is a detailed draft of Payment Terms for Swaha Swadha’s Services, covering booking amount, balance payment, and cancellation charges:
Payment Terms for Swaha Swadha Services
1. Booking Amount
Users must pay 50% of the total service amount at the time of booking.
This amount confirms the booking and secures the service slot with verified experts or delivery schedules.
Payments can be made through secure online gateways, UPI, or other supported methods.
2. Balance Payment
The remaining 50% is due immediately after the service completion.
For product deliveries, the balance is payable at delivery or agreed terms.
Delays or withholding of payment without valid cause are not permitted.
3. Cancellation by User
Cancellation by the user incurs a 50% cancellation fee based on the total service cost.
This fee is deducted to cover administrative and operational costs.
The booking amount is non-refundable upon user cancellation.
Cancellations must be notified via official channels and acknowledged by Swaha Swadha.
4. Cancellation by Swaha Swadha
Swaha Swadha may cancel bookings due to unavailability or unforeseen issues.
In such events, the booking amount paid will be fully refunded promptly.
Refunds are processed via original payment method within 7 business days.
Users will be informed immediately through email, call, or WhatsApp.
5. Non-Payment & Denial
Failure to pay booking amount results in automatic cancellation.
Non-payment of balance after service may lead to denial of future services or legal action.
6. Disputes
Payment disputes will follow Swaha Swadha’s resolution policy under registered jurisdiction.
These terms ensure commitment and fairness in service delivery between Swaha Swadha and its users.
Here are the detailed Required Details specific to each spiritual service offered by Swaha Swadha, covering the key information needed from users and service specifics for smooth delivery, legal clarity, and operational efficiency.
1. Pooja/Anushthaan by Verified & Certified Vedic Acharyas
Type of Pooja/Anushthaan (e.g., Navagraha Shanti, Rudrabhishek, Kaal Sarp Dosh, Satyanarayan Katha)
Date and Time Preference for the ritual, including auspicious timings if known
Venue Details for in-home services: address, available space, special instructions
Online Service Requirements: stable internet, device for video streaming, preferred platform (Zoom, WhatsApp, etc.)
Special Instructions or Intentions (Sankalp) to be incorporated in the pooja
Number of Participants and any specific family or community customs to observe
Contact Information including phone, email, and alternate contact
Advance sharing of necessary items if the user is supplying pooja samagri.
2. Personalised Astrological Consultation
Full Birth Details: date, time, and place of birth for accurate horoscope preparation
Type of Consultation: general life guidance, career, health, marriage, financial, etc.
Questions or Areas of Concern to focus on during the reading
Preferred Mode of Consultation: online video call, telephone, chat, or in-person
Consent for Data Use and privacy acknowledgment
Payment Confirmation and Appointment Schedule details for smooth service delivery
3. Vastu Consultation by Vedic Vastu Expert
Property Details: location, type (residential, commercial), floor plans or blueprints
Measurement Data or schedule site visit coordination for onsite consultation
Specific Vastu Issues or concerns to be addressed
Client’s Objectives e.g., peace, prosperity, health improvements
Preferred Consultation Mode: online report, phone advice, or in-person visit
Client’s Permission and Safety Assurance for onsite visits
Accessibility details (elevator, parking) if expert is visiting the site
4. Swaha Swadha Premium Divya Shudh Poojan & Hawan Samagri Delivery
Delivery Address and Contact with landmarks or special instructions
List of Required Items or package selection (hawan samagri, pooja kits)
Preferred Delivery Date and Time Window
Payment Confirmation with reference to guarantee next-day delivery
Instructions on Receiving delivery and storage (if applicable)
Contact for Follow-Up or Reordering
5. Kundli Milaan For Marriage by Expert Vedic Astrologer
Birth Details of Both Parties: date, time, and place of birth for each person
Full Names and Contact Details of bride and groom (or participants)
Prior Relationship or Consent confirmation if applicable
Preferred Timeline for Delivery of Kundli matching report
Specific Queries about marriage compatibility or dosha remedies
Payment Status and Scheduling of Consultation (if any)
6. Relationship & Marriage Counselling, Career Counselling for Students
Client Details: name, age (18+), contact details
Nature of Counseling Required: relationship, marriage, career guidance
Background Information: brief history or issues, academic or professional status
Preferred Mode of Counseling: online session, telephone, or in-person
Scheduling Preferences and Availability
Consent to Counseling Terms and Confidentiality Agreement
Emergency Contact Details (if applicable)
7. Vedic Mantra Chanting & Pronunciation Classes
Participant Details: name, age, contact
Class Type: group chanting, private lessons, or workshop
Level of Experience or prior knowledge of Vedic mantras
Preferred Schedule and Mode: online/offline, frequency, session time
Specific Mantras or Purposes (mental wellness, spiritual growth)
Consent for Audio/Video Recording (if applicable)
Payment and Registration Confirmation
8. Recovery in Critical Condition via Vedic Mantra Anushthaan & Pooja Paath
Patient Details: name, age, medical condition summary (optional, respectful of privacy)
Relation of Booker to Patient with proof if requested
Type and Duration of Anushthaan/Pooja Paath required
Preferred Timing and Venue for Pooja
Consent to Spiritual Nature and Medical Disclaimer
Contact Information for Updates and Communication
Payment Confirmation and Acknowledgment of Terms
These specific requirements ensure clarity, proper scheduling, effective communication, and respectful service delivery for Swaha Swadha’s wide range of spiritual and wellness services.